Privacy policy

Effective Date: November 23, 2025

At Vortex Rugby, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you visit our website or interact with us via email, SMS, or other channels.

1. What We Collect

We may collect the following information:

  • Contact Information: Name, email address, phone number
  • Order Information: Billing/shipping address, purchase details
  • Marketing Data: SMS/email preferences, survey responses
  • Technical Data: IP address, browser type, device info (via cookies)
  • Shopping Behavior: Information about items added to your cart, including abandoned carts tracked through website cookies

2. How We Use Your Information

We use your information to:

  • Process and fulfill your orders
  • Send you order updates and shipping confirmations
  • Contact you with promotional offers, product launches, and news (only if you opt in)
  • Improve our products, website, and customer experience
  • Send abandoned cart reminders via SMS if you've opted in to SMS marketing

3. SMS & Email Communications

If you provide your phone number or email and opt in:

  • You consent to receive recurring automated marketing messages from Vortex Rugby, including abandoned cart reminders
  • Message frequency varies
  • Message & data rates may apply
  • Reply STOP to unsubscribe or HELP for support at any time
  • We will never sell or share your phone number or email address with non-affiliated third parties

SMS Abandoned Cart: Vortex Rugby's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

4. Data Sharing

We do not sell or rent your personal information.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We may share limited data with trusted service providers to fulfill orders and deliver services you've requested:

  • Payment processors (e.g., Shopify Payments) - to process transactions
  • Shipping partners - to fulfill and deliver your orders
  • Marketing platforms (e.g., Klaviyo, Google, Meta) - only to deliver marketing communications if you've opted in

These partners are contractually obligated to protect your data and use it only for the purposes we specify.

5. Cookies and Tracking

We use cookies and tracking tools (e.g., Google Analytics, Facebook Pixel) to:

  • Track items in your shopping cart and identify abandoned carts
  • Understand user behavior and improve site performance
  • Deliver retargeted advertisements
  • Analyze website traffic and usage patterns

You can control cookie preferences through your browser settings. Note that disabling cookies may limit certain website functionality.

6. Location Tracking

We do not actively collect precise location data. However, we may derive approximate location information from your IP address to:

  • Provide relevant shipping options
  • Display appropriate currency and language settings
  • Prevent fraudulent transactions

This location data is not used for marketing purposes and is not shared with third parties.

7. Your Rights

You may:

  • Request a copy of your data
  • Ask us to delete your data
  • Opt out of marketing at any time (via STOP for SMS or unsubscribe links in emails)
  • Update your contact preferences

To exercise these rights, email us at: team@vortexrugby.com

8. Data Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

9. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We'll notify you of any significant changes via email or site notice. Your continued use of our website after changes are posted constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, contact us at:

📧 team@vortexrugby.com
📍 Vortex Rugby